Our cancellation flow includes
Video interviews
Best-in-class cancellation experience, including customer video interviews
Deflect churn
Provide useful information or incentives at the right time to reduce churn
Real time insights
Insights are shared within the organization, enabling continuous product improvement
Why other cancellation don't work?
Most brands invest heavly in their onboarding expreince while fully neglecting their exit flow
There is a conflict of interst between the company and the consumer
Consumer
"I want a quick way to cancel"
Company
"Let's try to retain the customer"
"Let's try to make him come back"
"Let's try to understand what happened"
Finding the right balance takes work,
let us help with that
🌿 Smart flows
Deflect churn without hurting your brand
Add meaningful information, incentives or even live support for those who actually need it
💡 Real time insights
Prevent future churn
Create user empathy within your organization and help teams improve the product with real time insights
How does it work?
1. Build your cancellation flow
Link to the User Voice Club flow when users request to cancel
2. We'll collect video feedback
We'll help the user and try to retain him. We'll collect video feedback so you can improve your product.
3. Insights are share with the right team
Build user empathy within the organization by making sure user feedback is viewed by the right people in the organization
Frequently asked questions
User Voice Club was built for quick seamless integration. We do all the heavy lifting so you can focus on your product.
How does User Voice Club collect user feedback?
User Voice Club uses advanced AI technology to conduct automated user interviews. Users provide feedback through video, sharing their experiences and insights in a detailed and engaging format.
What is the cancellation flow feature?
Our cancellation flow feature captures detailed video feedback from users who are leaving a subscription service. This feedback helps you understand their reasons for leaving and provides valuable insights to improve your product and reduce churn.
How does customized user segmentation work?
Customized user segmentation allows you to target specific user groups based on various criteria. This enables you to gather precise feedback from different segments, providing more relevant and actionable insights to optimize your product.
How are insights shared within my organization?
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About us
User Voice Club is a pioneering platform that leverages advanced AI technology to conduct automated user interviews and gather detailed video feedback. Our team is composed of passionate professionals dedicated to transforming the way companies collect and analyze user feedback.
Our mission is to empower companies with the insights they need to create exceptional user experiences. We believe that understanding users' needs, preferences, and pain points is crucial to driving product innovation and customer satisfaction.
Smart cancellation experience to keep your best customers
Company
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